Frequently Asked Questions

Assistance and insights for your Serge Lutens experience

What are your shipping methods and delivery times?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.

Can I return a fragrance if I have opened the packaging?

To ensure the integrity and quality of our products, we only accept returns for items that are unopened, in their original cellophane wrapping, and in perfect condition within 14 days of receipt.

Are Serge Lutens fragrances unisex?

Serge Lutens does not categorize fragrances by gender. We believe that a scent is an expression of the wearer's identity, making our entire collection suitable for anyone who connects with the composition.

Do you offer samples with online orders?

Yes, every order includes a selection of complimentary samples, allowing you to discover other olfactory creations from our collection.

Is it possible to track my order once it has been placed?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.